CCTV & Security Field Operations ERP
Field Service Management & Inventory Reconciliation SaaS
Under NDA • Enterprise Deployment (Private)KEY DELIVERED MODULES & CAPABILITIES
THE BUSINESS CHALLENGE
What needed to change
CCTV and security equipment dealers struggle with chronic inventory leakage and invoice disputes during on-site installations. Technicians routinely carry loose rolls of wire, cameras, and accessories without strict reconciliation of what was consumed versus returned. Furthermore, initial client quotations frequently change once on-site work begins (requiring extra wiring distance or extra camera angles), causing manual paperwork delays.
THE DELIVERED SOLUTION
A workflow that fits
ME91 developed a dedicated Field Service SaaS ERP for the security surveillance industry. The platform enforces daily inventory accountability: technicians log equipment checked out from the office in the morning (cameras, exact wire length, power supplies) and reconcile returned stock upon job completion. When installation requirements change at the customer location, technicians submit live variation requests from their mobile device, which back-office administrators approve in real time to issue an updated invoice immediately. An integrated helpdesk lets clients raise maintenance tickets for quick technician assignment.
BUSINESS VALUE & IMPACT
The Outcome
Delivered airtight control over field material consumption, eliminated unrecorded cable wastage, and accelerated cash collection with immediate, verified on-site invoicing.