1. Milestone Approval & Verification
Payments are made strictly AFTER a deliverable has been demonstrated, verified, and approved by the business owner on their own computer or mobile screen: 1) Working Prototype (30%), 2) Complete Modules & Staff UAT (40%), and 3) Live Production Go-Live (30%). Because each stage is paid only after verified satisfaction, disputes are eliminated.
2. Cancellation Prior to Go-Live
If at any point during active module engineering the client chooses to discontinue the project for internal reasons, all verified and delivered database architecture, source code files, and schema created up to the approved milestone are handed over to the client. Unapproved future milestones carry zero financial liability.
3. 6 Months Free Defect Rectification Warranty
Once software is deployed live, ME91 provides an unconditional 6-Month (180 Days) Technical Warranty. In the rare event a technical bug or calculation discrepancy arises during business operations, our engineering team fixes it on top priority at zero cost. Refunds do not apply to fully deployed live systems where code ownership has already been transferred to client infrastructure.
4. Partner & Hosting Renewals
Annual Maintenance Contracts (AMC) and cloud server hosting renewals are billed annually in advance. A client can cancel server renewal with 30 days prior notice before the annual renewal date, with zero lock-in penalty.